At Mashal Couture, we take pride in creating garments tailored to your specific measurements and preferences. Please review our return and exchange policy below:

Returns and Exchanges for Custom Orders:

Our garments are meticulously crafted based on the measurements and sizes you provide on our website. We understand the importance of precision in creating your custom order. However, in the event that your custom order does not meet your expectations due to inaccuracies in the final product or if it is sent to you incorrect, defective, or not fitting in accordance with the size you ordered, we are here to assist you.

Exchange for Custom Orders: We are pleased to offer a free fix for any custom orders that do not meet your specifications or are received with inaccuracies. We do not accept returns for custom orders.


At Mashal Couture, our commitment is to provide you with the highest quality products. If, for any reason, you receive a faulty or defective item, we offer the option for an exchange within 5 days of delivery.

No Refund for Personal Preferences: Please note that we do not offer refunds based on personal preferences or dissatisfaction with the product if it meets the quality standards and specifications you ordered.

Conditions for Exchange:

If you are not completely satisfied with the products you have received for any reason other than a defect, you may initiate an exchange within 5 days of delivery.

To be eligible for an exchange, please ensure that:

  • The products are in their original, unwashed, and unused condition.
  • The product remains in its original, undamaged packaging (packages that have been carefully opened will not be considered damaged).
  • The product is complete, meaning both items in a pair must be returned.
  • The product was purchased at its regular price and not during a seasonal or discounted campaign.

At Mashal Couture, we are dedicated to delivering the highest level of satisfaction to our customers. If you have any questions or concerns regarding our return and exchange policy, please don't hesitate to contact our customer service team. We are here to assist you in every way possible to ensure your shopping experience with us is exceptional.