Frequently Asked Questions (FAQ):

How to order from Mashal Couture?

Ordering from Mashal Couture is a straightforward process. You only need to follow these three easy steps:

  • Browse for the product you desire.
  • Place your order through the checkout process.
  • Our representative will get in touch with you to confirm your order.
  • You will receive the delivery of your selected product.

Do you have any physical stores where I can purchase your products?

We have no physical stores where you can shop for Mashal Couture is an online Store.

Do you offer exchanges if I receive a wrong or defective item?

Mashal Couture provides exchanges in the event that you receive a defective product.

What is the quality of Mashal Couture's products?

As evident from the photos, all of our offered products are of exceptional quality. We meticulously quality check each item before listing it on our website. Please note, though, that there may be a slight variation in color between the on-screen representation and the actual product due to monitor calibration and lighting conditions when the photo was taken. Rest assured, we guarantee that our products will closely resemble the photos on our website, with at least a 95% similarity.

Is there a minimum order requirement?

Mashal Couture does not impose a minimum order requirement. You are free to order as many or as few items as you like.

What should I do if my items haven't arrived yet?

We dispatch items to customers within 2 to 3 business days after receiving their order. If you have concerns about the delivery of your product, please contact our customer service team for assistance.

Can I modify my order?

You can make changes to your order at our customer service helpdesk as long as the product has not yet been shipped. If the product has not been dispatched, you can make an alternative purchase and promptly inform our call center at +92336 5733334.

What is Cash on Delivery?

Cash on Delivery (COD) allows you to pay for your order in cash at the time of product delivery, eliminating the need for any advance payment to Mashal Couture.

How are items packaged?

All items are meticulously packaged at our warehouses to prevent any potential damage.